Customer Reviews for Xerox Phaser 5550
Xerox Phaser 5550
Black and white laser printer Best for high volume printing of large documents, including stapling and hole punching Workgroup: up to 30
Average Customer Rating:
(32 Reviews) 32
Rating Breakdown 32 reviews
5 stars
17
4 stars
9
3 stars
4
2 stars
1
1 star
1
28 out of 31(90%)customers recommend this product.
Customer Reviews for Phaser 5550
Review 1 for Phaser 5550
Overall Rating
Phaser 5550 died within one year and Xerox won't do anything about it
PostedJanuary 20, 2012
Angela
From: Houston, Texas
Company Size:10-99
Product Use:Everyday Documents
Role:Office
Print Quality
1
/
5
Ease of Use
1
/
5
Speed
1
/
5
We purchased a Xerox Phaser 5550 and just after a year it stopped working. We paid hundreds of dollars to a Xerox certfied technician to repair it and ultimately was told by Xerox that it was not repairable and basically trash. We had not even changed the toner cartridge in this printer yet as it had very little prints on it when it died. I am extremely dissatisfied with how Xerox handled our concerns and complaints and will NEVER purchase a Xerox printer again!
No, I would not recommend this to others.
+4points
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Review 2 for Phaser 5550
Overall Rating
This product is perfect for our offsize wall certificates.
PostedOctober 25, 2011
Anonymous
Company Size:1-9
Product Use:Professional Documents
Role:Other
Role: administrator
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
4
/
5
We are happy with our Phaser 5550. The only drawback we have is that the certificates are slightly curled when they come out of the printer. This is mainly due to the fact that this model does not have a side rack. The certificates curl as they go through the printer and feed out the top.
I would recommend this to others.
+1point
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Review 3 for Phaser 5550
Overall Rating
great workhorse
PostedOctober 25, 2011
Lakatta
From: Los Angeles, Ca.
Company Size:1000+
Product Use:Everyday Documents
Role:IT/Technical
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
5
/
5
We have this printer and i believe we average about 10,000 pages per printer per week in one of our areas during the beginning of school and each finals week. There are a total of 6 printers and the never go down. So glad we switched from you know who to Xerox in our lab.
I would recommend this to others.
+1point
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Review 4 for Phaser 5550
Overall Rating
Ease of Use
PostedOctober 25, 2011
Anonymous
Company Size:1000+
Product Use:Professional Documents
Role:IT/Technical
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
5
/
5
The web interface to the Xerox Phaser 5550DT printer provides administrators with information that they require to administer the printer. Job accounting logs provide a complete description of all jobs that have coompleted printing.
I would recommend this to others.
0points
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Review 5 for Phaser 5550
Overall Rating
Good printer, but needs hardened electronics and more durable duplexer.
PostedOctober 18, 2011
hjoelr
From: Brevard, NC
Company Size:10-99
Product Use:Professional Documents
Role:Creative Services
Print Quality
4
/
5
Ease of Use
4
/
5
Speed
4
/
5
We have had this printer for almost 2 years now and have enjoyed most of it. Quick prints, duplex and the extra trays are wonderful.
Over that time, however, we've had to replace the duplexer unit twice and replace the RAM at least 3 times because of "RAM Error" message on the screen. This happens periodically when the power blips out. Our printer rep said that it is best to have these units plugged directly into the wall and not into a battery backup because of the draw of power from the fuser heating up. I'm contemplating having to spend a good chunk on a big enough battery backup for this printer so we don't keep having to replace the RAM.
I'd give this printer a 4.5 star rating if it didn't have these issues.
No, I would not recommend this to others.
0points
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Review 6 for Phaser 5550
Overall Rating
The printer that can't be killed.
PostedApril 17, 2011
Eric
From: Central, Massachusetts
Company Size:10-99
Product Use:Everyday Documents
Role:Office
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
5
/
5
Nearing 1.5 MILLION impressions .... and still printing like crazy!
Other than routine consumables/maintenance the only thing we have ever done to this printer is replace a $12 pickup roller on the high capacity feeder around the 1M page mark, I've never owned a printer that even got in the neighborhood of 1.5m mark and only cost $12 bucks in parts.
Sure, the drum is a little pricey, but the toner cost is VERY low compared to others, so it definitely balances out.
I would recommend this to others.
0points
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Review 7 for Phaser 5550
Overall Rating
Reliable workhorse
PostedMarch 25, 2011
Marin
From: Zagreb, Croatia
Company Size:10-99
Product Use:Professional Documents
Role:IT/Technical
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
5
/
5
Very fast, reliable. Did 70.000 prints in one month with just one toner. Paper jams are very rare. Excellent price per print ratio.
I would recommend this to others.
0points
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Review 8 for Phaser 5550
Overall Rating
This is a graet printer
PostedMarch 16, 2011
3p
From: Arlington, VA
Company Size:1000+
Product Use:Everyday Documents
Role:IT/Technical
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
5
/
5
I have used this printer for over one year now. I like the product. it have a uniqrely high printing capability and options.
I would recommend this to others.
+1point
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Read Comment (1)
Comments (1)
Anonymous
ANONYMOUS TOO
Posted April 11, 2012
We have had our printer about two months. Our Fuser died with 300,000 copies remaining on its life. We replaced the Fuser yesterday, this morning it died. We printed less than 2,000 copies including certificates. Really?
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Review 9 for Phaser 5550
Overall Rating
We print a lot of reports
PostedMarch 16, 2011
printmanyreports
From: Madison, WI
Company Size:100-1000
Product Use:Everyday Documents
Role:IT/Technical
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
5
/
5
The XEROX printers we have are fine, just seems like we have to call in for service several times a year. We print a lot of reports and parts wear out fast
I would recommend this to others.
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Review 10 for Phaser 5550
Overall Rating
This product is great.
PostedMarch 16, 2011
RBunso
From: Oregon
Company Size:10-99
Product Use:Everyday Documents
Role:Office
Print Quality
5
/
5
Ease of Use
4
/
5
Speed
5
/
5
The product prints excellent quality. Sometimes though it heats up pretty fast. Everything else is good.
I would recommend this to others.
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Review 11 for Phaser 5550
Overall Rating
Printer works well / Duplexer is low quality / Drum change too frequently
PostedMarch 16, 2011
hjoelr
From: Brevard, NC
Company Size:10-99
Product Use:Professional Documents
Role:IT/Technical
Print Quality
4
/
5
Ease of Use
4
/
5
Speed
5
/
5
(click to see the video)
We have had this printer for about a year and 1/2 and have really liked the print quality and speed of the printer. We bought this printer for three main reasons: it prints 1200x1200 dpi print quality, it supports 11x17" paper and it does automatic duplexing.
Almost every print we put through the printer is duplexed at a little under 11x17" size. The printer has done very well with the first two main reasons we bought it, but we have been disappointed with the duplexer. In the 1 1/2 years that we've had the printer, we've had to have the duplexer replaced twice (roughly replaced once every 6 months). We did get the extended warranty with the printer, so we haven't had to pay for the duplexer replacement, but we are not looking forward to the time that we have to replace the duplexer at our cost.
One other thing that I haven't been happy with is that when the drum reaches its print limit (60,000 pages), it will stop printing until you replace it. It would be nice that it would give a warning that it's over the recommended limit but still let you use it.
I have said that I would recommend this product to others, but only after giving them the information regarding our issues. If they don't depend on Duplex and don't have a large volume throughput, this printer is definitely a good one for them if the price is right.
I would recommend this to others.
+1point
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Review 12 for Phaser 5550
Overall Rating
LIke the speed
PostedMarch 16, 2011
Jmsid
From: Billings, MT
Company Size:10-99
Product Use:Everyday Documents
Role:Office
Print Quality
4
/
5
Ease of Use
2
/
5
Speed
4
/
5
Like the speed alot, but have had some problems with it already and have only had it a couple of months.
I would recommend this to others.
-1point
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Review 13 for Phaser 5550
Overall Rating
Xerox Printer
PostedMarch 16, 2011
Pucci25
From: Fort Lauderdale, FL
Company Size:10-99
Product Use:Everyday Documents
Role:Other
Role: ASSISTANT
Print Quality
4
/
5
Ease of Use
5
/
5
Speed
5
/
5
We use our phaser on a daily basis and I can truly tell you that it is wonderful. It is fast, prints clear and so easy to use. The toner lasts a very long time and this small machines handles large print jobs in such a great way.
I would not trade this printer for any high tech printer, as it does its job and works great in our office.
I would recommend this to others.
-1point
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Review 14 for Phaser 5550
Overall Rating
This product is one of the best we have had here at Crowe. We are very pleased with it.
PostedMarch 16, 2011
Vickster
From: Indianapolis, IN
Company Size:1000+
Product Use:Professional Documents
Role:Other
Role: Administrative Assistant
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
5
/
5
We are very pleased with our Xerox 5550 copier. It has the capability to do multiple things at once. You can add good bond paper and letterhead in the paper trays. We always get excellent quality when printing final reports for our clients.
I would recommend this to others.
-1point
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Review 15 for Phaser 5550
Overall Rating
Very good printer
PostedMarch 2, 2011
Rob
From: Casa Grande, AZ
Company Size:100-1000
Product Use:Graphics and Charts
Role:IT/Technical
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
5
/
5
We use two 5550 printers in a heavy graphics environment. The are fast, clear and generate less heat than their predecessors. We proof pages and graphics constantly and appreciate the value. We are replacing other printers in our organization with Xerox Phasers They are more sturdy than the ones we used to use. Very nice product.
I would recommend this to others.
0points
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Review 16 for Phaser 5550
Overall Rating
SUPERFAST PRINTING
PostedMarch 2, 2011
cgpetch
From: Monroe, LA
Company Size:1000+
Product Use:Graphics and Charts
Role:Office
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
5
/
5
I'm very impressed with the speed of printing documents on this printer. The quality of prints is also top notch!
I would recommend this to others.
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Review 17 for Phaser 5550
Overall Rating
Fast printer, The printer can get my prints out before i get to the printer
PostedMarch 2, 2011
JasonCourt
From: Boston, MA
Company Size:100-1000
Product Use:Everyday Documents
Role:IT/Technical
Print Quality
4
/
5
Ease of Use
5
/
5
Speed
5
/
5
This printer has made a dramatic different, in work flow, reliability and speed. Phaser 5550 is easy to use and easy to set up. We have just over 100 computers all setup to print to the Phaser. It is our work horse for BW printing. You could not pay me to get rid of it.
I would recommend this to others.
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Review 18 for Phaser 5550
Overall Rating
no maintenance - efficient, clean prints
PostedMarch 2, 2011
selfpub
From: Philadelphia, PA
Company Size:1-9
Product Use:Professional Documents
Role:Print Services
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
5
/
5
I use this printer for self-publishing my music - virtually unlimited range of paper sizes below tabloid makes for a very versatile printer especially well-suited to jobs requiring non-standard paper. High-volume jobs are processed cleanly and efficiently.
I would recommend this to others.
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Review 19 for Phaser 5550
Overall Rating
Workhorse Machine
PostedMarch 2, 2011
Anonymous
Print Quality
5
/
5
Ease of Use
4
/
5
Speed
4
/
5
Fast, reliable, heavy-use printer. Takes everything our users send to it and comes back for more.
I would recommend this to others.
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Review 20 for Phaser 5550
Overall Rating
My Phaser 5550 is a workhorse
PostedMarch 2, 2011
Rob
From: Wellington, Florida
Company Size:1-9
Product Use:Professional Documents
Role:Print Services
Print Quality
5
/
5
Ease of Use
5
/
5
Speed
5
/
5
I've owned my Phaser 5550 for about 2 years now, and it's been hassle-free and and an amazing workhorse. I use both 8.5" x 11" and 11' x 17" paper, and I never have to tell the printer which size to print. It knows automatically through my page set up in my various programs.
Print quality & resolution is outstanding also. I highly recommend this printer to anyone needing b&w output.
I would recommend this to others.
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